To provide customer support for their inbound calls / queries received through their website. We had to ensure we provide all around support to ensure a good and continued relationship with their existing plus potential clients.
An exclusive team was deployed to provide inbound customer query handling plus support for all the queries generated via their website and inbound calls being received through their IVR.
The client has been able to retain 70% of their existing clients and further build up on their existing lists of customers through our support.
MANNIC - One of Britain's leading & exclusive luxury sunglass brand has been manufacturing beautiful and crafty pieces which will suit your every need.