Customer Support


To provide customer support for their inbound calls / queries received through their website. We had to ensure we provide all around support to ensure a good and continued relationship with their existing plus potential clients. 


  • An exclusive team was deployed to provide inbound customer query handling plus support for all the queries generated via their website and inbound calls being received through their IVR. 

  • The client has been able to retain 70% of their existing clients and further build up on their existing lists of customers through our support.  


Client Profile:-

MANNIC - One of Britain's leading & exclusive luxury sunglass brand has been manufacturing beautiful and crafty pieces which will suit your every need.