MANNIC - 

Customer Support

Requirement:-

To provide customer support for their inbound calls / queries received through their website. We had to ensure we provide all around support to ensure a good and continued relationship with their existing plus potential clients. 

Solution-

​

• An exclusive team was deployed to provide inbound customer query handling plus support for all the queries generated via their website and inbound calls being received through their IVR. 

• The client has been able to retain 70% of their existing clients and further build up on their existing lists of customers through our support.