MANNIC - 

Customer Support

Requirement:-

To provide customer support for their inbound calls / queries received through their website. We had to ensure we provide all around support to ensure a good and continued relationship with their existing plus potential clients. 

Solution-

  • An exclusive team was deployed to provide inbound customer query handling plus support for all the queries generated via their website and inbound calls being received through their IVR. 

  • The client has been able to retain 70% of their existing clients and further build up on their existing lists of customers through our support.  

 

Client Profile:-

MANNIC - One of Britain's leading & exclusive luxury sunglass brand has been manufacturing beautiful and crafty pieces which will suit your every need. 

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